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Mopar® Vehicle Protection FAQ

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All Chrysler, Dodge, Jeep®, Ram, FIAT®and Alfa Romeo vehicles, and most -but not all -competitive make vehicles are eligible for genuine Mopar®Vehicle Protection or FlexCare. You may purchase a plan foryour vehicle by visiting an authorized dealer or calling 1-866-818-9929. If you are interested in Mopar Vehicle Protection or FlexCare for a competitive make, please visit your authorized dealer to inquire about eligibility.

New Vehicle plans can be purchased anytime within 3 years and 36,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner). Surcharges may apply after 1 year or 12,000 miles.

Certified Pre-Owned plans can be purchased on Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo vehicles with an active, Certified Pre-Owned Limited Warranty and an odometer that reads less than 75,000 miles.

Traditional Pre-Owned Vehicle plans can be purchased on vehicles that are no more than 10 model years old and with an odometer that reads less than 150,000 miles, or less than 125,000 miles for vehicles with a 5-year/60,000-mile Powertrain Limited Warranty provided by the manufacturer. Your dealer will complete a Vehicle Inspection to ensure the vehicle is eligible for coverage.

Convenience and Maintenance (non-mechanical) plans have specific enrollment rules. Please visit your local dealer for details.

Mopar®Vehicle Protection or FlexCare is offered with a wide variety of time and mileage terms, up to 8 years and 125,000 miles.

New Vehicle plan coverage and Certified Pre-Owned Vehicle plan coverage begin on the vehicle's warranty start date (the date the vehicle was delivered to its original owner) and at zero miles. This coverage does not begin upon expiration of the new vehicle warranty.

For example: Your vehicle's warranty start date is July 1, 2022 and the odometer reads 10,000 miles. You purchase a 5-Year / 100,000-Mile Maximum Care℠ plan on November 1, 2022. Your coverage starts on July 1, 2022 and expires on June 30, 2027 or when your odometer reads 100,000 miles, whichever occurs first.

Traditional Pre-Owned Vehicle plan coverage and most -but not all -Convenience and Maintenance (non-mechanical) coverage begin on the date and mileage when you purchase the plan.

For example: You purchase a pre-owned 2018 Chrysler vehicle on February 1, 2022 and the odometer reads 50,000 miles. On the same day, you purchase a 2-Year / 24,000 Miles traditional Pre-Owned plan. Your coverage starts on February 1, 2022 and expires on January 31, 2024 or when your odometer reads 74,000 miles, whichever occurs first.

This website describes our best-selling plans, but yes, we have others. Call 1-866-818-9929 for details. Your local Chrysler, Dodge, Jeep®, Ram, FIAT®or Alfa Romeo dealer also offers these and many other specialized plans for mechanical coverage and maintenance, including commercial vehicle plans, vehicle theft deterrent, roadside assistance and lube oil and filter plans. Please visit your authorized dealer for details.

When you purchase genuine Mopar® Vehicle Protection or FlexCare from a Chrysler, Dodge, Jeep®, Ram, FIAT®or Alfa Romeo dealer, or by calling 1-866-818-9929, you will receive a personalized plan provision directly from your dealership or via eMail. The plan provision will provide a detailed description of the benefits, coverage, terms and conditions of your plan. You can also obtain a copy of your personalized plan provision from this web site. If you didn’t receive a copy of your plan provision, please call Mopar Vehicle Protection or FlexCare at 1-800-521-9922 and we'll send you a copy.

Yes, but this can only be done at the time you lease or purchase your vehicle, subject to the approval of your lease or loan provider. If you purchase your Mopar® Vehicle Protection or FlexCare after you purchase or lease your vehicle, you cannot add the cost of Mopar Vehicle Protection or FlexCare to your lease or loan payment. In that case, you can consider our interest-free payment plan as an alternative.

Yes. Most of our mechanical repair plans, like Maximum Care or Extended Care Premium, can be purchased using a monthly payment plan. Payment plans can be arranged at your local dealer or by calling 1-888-463-5152. Everyone qualifies. There are no administration fees, but a down payment is required at time of purchase.

If you are using our interest-free payment plan and wish to pay your remaining balance, log into the Payment Plan Site or call 1-888-463-5152.

If you are using our interest-free payment plan and haven't received an invoice, please call our payment processing center at 1-888-463-5152.

Customers are responsible for proper operation and maintenance of vehicles covered by Mopar® Vehicle Protection or FlexCare, just as if the vehicle is operating under warranty. Please refer to the Owner's Manual supplied by FCA US LLC (or other vehicle manufacturer) for detailed information. Be sure to keep all receipts and work orders related to the maintenance of your vehicle. This will help to determine if the recommended maintenance schedule was followed, should the need arise.

If you wish to increase your level of coverage (for example, switching from Added Care Plus℠ to Maximum Care℠, or from Extended Care Plus to Extended Care Premium) extend your time or mileage terms and/or change your deductible, you may do so by visiting the dealer where you purchased your Mopar® Vehicle Protection or FlexCare. If this is not possible, please call Mopar Vehicle Protection or FlexCare at 1-800-521-9922 for further information. New Vehicle plans may be changed within 3 years and 36,000 miles of the vehicle's warranty start date (the date the vehicle was delivered to its original owner). Traditional Pre-Owned Vehicle plans may be changed within 60 days of plan purchase.

You may :

  • Visit the dealership where you purchased your Mopar® Vehicle Protection or FlexCare OR
  • Send an email to MVPMiscellaneous@fcagroup.com OR
  • Send a Fax to 1-833-990-0067

Please return to the dealer where you purchased your Mopar® Vehicle Protection or FlexCare. If you purchased your plan over the phone from one of our specialists, please return to the dealer where you purchased your vehicle. If this is not possible, you may request service at any Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealer in the United States (including Guam and Puerto Rico), Canada or Mexico. You can use the Find a Dealer feature on this website to locate the nearest authorized dealer. In all these cases, service will be performed using new or authorized remanufactured Mopar parts.

If you are driving a vehicle that is not manufactured by FCA US LLC, please return to the dealer where you purchased your Mopar Vehicle Protection or FlexCare. If they are not able to assist you, contact a dealer responsible for selling and servicing that make and model. In this case, you or the repairing dealer must contact Mopar Vehicle Protection or FlexCare at 1-800-521-9922 so we can authorize any repairs before they are started.

Yes, but you or the repair facility must contact Mopar® Vehicle Protection or FlexCare at 1-800-521-9922 so we can authorize any repairs before they are started and provide you with an authorization number. When the repairs are complete, please submit a reimbursement request with the following information:
  • A brief note explaining the reimbursement request
  • The original paid repair invoice. Please keep a copy for your records

The invoice must include the following information:
  • Customer name and address
  • Vehicle Identification Number (VIN)
  • The authorization number obtained from our office
  • Repair date
  • Vehicle mileage at the time of repair
  • Description of services performed
  • Labor and parts cost

You may submit your request for reimbursement by:

Rental vehicles should be obtained from the repairing dealer or a licensed rental agency. Rental coverage is subject to state and local laws and the policies imposed by the rental agency. Mopar® Vehicle Protection or FlexCare is not responsible for any refusal by a rental agency to rent a vehicle to you.

Where applicable, car rental allowance will cover rental charges up to $45 per day for 5 days, for a maximum charge of $225 per repair occurrence. Some repairing dealers may submit the rental car claim or reimbursement on your behalf. If they are not able to do so, please submit a reimbursement request with the following information:
  • A legible copy of the paid bill for the repairs performed, including your Vehicle Identification Number (VIN) and/or Mopar® Vehicle Protection or FlexCare contract number.
  • The original paid bill from a licensed rental agency. Please keep a copy for your records
  • The rental bill must include the following information:
    • Customer name and address
    • All charges for the rental vehicle
    • Date the rental vehicle was received
    • Date the rental vehicle was returned

You may submit your request for reimbursement by:
If your plan includes Roadside Assistance and you require help, please call 1-800-521-2779. In most cases, Roadside Assistance should be able to dispatch the required help on a 'Sign-and-Go' basis. If this is not possible and you will have to incur out-of-pocket expenses, you should notify a specialist at 1-800-521-2779 to confirm eligibility and obtain an authorization number. Then, submit a reimbursement request with the following information:
  • The original paid bill from the tow or repair facility describing services rendered. Please keep a copy for your records
  • The Roadside Assistance authorization number
  • A valid Mopar® Vehicle Protection or FlexCare contract number

Please mail your request for reimbursement to:
Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155
Roadside Assistance is provided by Cross Country Motor Club.

If your plan includes Road Hazard Tire Protection, or Road Hazard Tire and Wheel Protection, please arrange for service at time of occurrence by calling 1-800-521-2779 to confirm eligibility and obtain an authorization number.
Then, submit a reimbursement request with the following information:
  • The original paid bill from the tow or repair facility describing services rendered. Please keep a copy for your records
  • The Road Hazard authorization number
  • A valid Mopar® Vehicle Protection or FlexCare contract number

You may submit your request for reimbursement by:

We endeavor to process reimbursement requests within 60 days of receipt.

If you do not receive your reimbursement within 60 days, please call the number that handles your type of claim:
  • For repair claims or rental vehicle reimbursements: 1-800-521-9922
  • For Roadside Assistance, Road Hazard Tire Protection or Road Hazard Tire and Wheel reimbursements: 1-800-521-2779

In most, but not all, cases, remaining coverage may be transferred to a second owner of the vehicle at the time of vehicle sale. A $50 option transfer fee will be applied (in most states). Your personalized plan provision describes the transfer rules applicable to your plan and the transfer fee in your state. If you have financed your Mopar® Vehicle Protection or FlexCare, the plan needs to be paid in full before you can transfer it.

We recommend that you take your personalized plan provision and the completed transfer form to your Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo dealer and they will assist you with the transfer.

If this is not possible, please complete and sign the transfer portion of your plan provision. Transfer requests need to be signed by the person to whom the plan provision was originally issued and they need to be received by Mopar Vehicle Protection or FlexCare within 60 days of the ownership change.

Please mail the completed transfer form with the transfer fee to:
Mopar Vehicle Protection/FlexCare
Transfer Department
P.O. Box 2700
Troy, MI 48007-2700

CANCELLATION POLICY: If you are the original purchaser of the plan, and coverage under the plan has not expired or been terminated, you may cancel if you have not authorized transfer of plan coverage to a new owner. To cancel the plan, you may take your plan to any dealer. The dealer will contact us to request termination of your contract. If your vehicle is repossessed or rendered a total loss, and your plan was financed with your vehicle, your rights under this plan transfer to the lienholder.The lienholder is then responsible for requesting termination of the plan through the dealer where the plan was purchased. If the plan was not financed, any refund due will be paid to you by check in your name from FCA US LLC.

If there is no dealer in your area, you may submit your cancellation request along with your Plan Provisions, proof of payoff and vehicle’s current mileage by :


*Requests Received: The cancellation refund will be based on the date we receive written notification of the cancellation request.

I have a question that I did not see listed. Who can I contact for more information?
Please call Mopar® Vehicle Protection or FlexCare at 1-800-521-9922

The information on this website is intended to provide only an outline of the coverages, benefits and exclusions regarding Mopar® Vehicle Protection Plans as offered and issued by FCA US LLC or a subsidiary. FL Lic. #65505 and #58869. CA Lic. #0G94472. Services/component repairs made prior to the purchase of a plan are not covered. Complete details and coverage are provided in the plan provision. All transactions relating to any plan are governed solely by the plan provision of the purchased plan.

Mopar Vehicle Protection plans are offered and issued by FCA US LLC.

FCA Service Contracts LLC and Extended Protection LLC are wholly owned subsidiaries of FCA US LLC and, in some instances, may be the obligor and/or administrator of your plan.

FCA US Vehicle means Chrysler, Dodge, Jeep®, Ram, FIAT® or Alfa Romeo brand vehicles only.