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Lemon Law, Warranty & Repair Help

Lemon Law, Warranty and Repair Assistance for Chrysler, Dodge, Jeep, Ram, SRT, FIAT & Alfa Romeo vehicles

Both FCA US LLC and your local dealer are dedicated to delivering exceptional service and complete owner satisfaction. Our commitment starts the moment you purchase your Chrysler, Dodge, Jeep®, Ram, SRT®, FIAT® or Alfa Romeo vehicle. Whether you're dealing with regular maintenance, a warranty repair, or even a lemon law issue - your local dealer is here to help you.

Attention California residents:
California Song-Beverly “Lemon Law” Notice

Effective April 1, 2025, California residents must submit notice to FCA at least 30 days prior to the commencement of an action seeking civil penalties under subdivision © of Section 1794 of the Civil Code. Notices pursuant to the Song-Beverly Consumer Warranty Act, containing an accurate Vehicle Identification Number ("VIN”) of the motor vehicle, and a brief summary of the repair history and problems with the motor vehicle should be emailed to warrantynotice@stellantis.com.

If, however a situation arises that your local dealer management cannot satisfy, we ask that you contact us so that we can work with you directly. Please follow the steps below to ensure the quickest resolution.

Step 1

Discuss your concern with the sales representative or service manager at your selling or servicing dealership.

Step 2

If your dealership is unable to resolve your concern, contact the FCA US Customer Care Center:
1-800-334-9200

Step 3

If your concern has not been resolved to your satisfaction, you can submit the matter to the National Center for Dispute Settlement, LLC (NCDS). NCDS is an independent company that provides expedited arbitration services at no cost to you.

NCDS will review the facts, inspect your vehicle if appropriate, and render a decision. FCA agrees to be bound by the decision; the decision is binding on you only if you choose to accept it.

To learn more, visit the NCDS website, or call NCDS at 1-866-662-4639.