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Find your operating system
Step 1: Complete the following steps on the system:
Step 2: Complete the following steps in the phone:
Step 3: Complete the following steps on the system
Your phone won't pair to system
Your phone won't reconnect to the system after pairing
Your phonebook didn't download
Text messaging through your system doesn't work
You can't make a conference call*
You can't make a call while connected to the AUX jack
You're having trouble streaming music via Wireless Connectivity®
Uconnect® 4, 4C and 4C NAV with the 8.4-Inch Touchscreen
Disconnecting a Smartphone or an Audio Device
Deleting a Phone or an Audio Device
Uconnect® 4 with the 7-Inch Touchscreen
Disconnecting A Smartphone or an Audio Device
Deleting a Smartphone or an Audio Device
Uconnect® 3 with the 5-Inch Touchscreen
To disconnect a specific smartphone or Wireless Connectivity® audio device, proceed as follows:
Deletion of a Mobile Phone or a Wireless Connectivity® Audio Device
To delete a smartphone or Wireless Connectivity® audio device from a list, proceed as follows:
Learn About Connected Services
Pairing your phone is just the beginning. Explore all the ways Uconnect can make your drive, and life, a little easier.
Uconnect Care (General Inquiries)
1-877-855-8400Additional Resources
We're here to help. Check out our list of FAQs, and if we haven't addressed your concern don't hesitate to contact us.
Step 1: Complete the following steps on the system:
First, press the 'Phone' icon on the Uconnect® Touch Screen. Press 'Yes'
Step 2: Complete the following steps in the phone:
Select 'Uconnect' as the paired device.
When prompted on the phone, enter the 4-digit PIN number shown on the Uconnect Touch Screen and accept.
Step 3: Complete the following steps on the system:
Once paired, you can set your phone as the favorite by pressing 'Yes.'
Your phone is now paired and ready for hands-free calling.
Press the Uconnect Phone button on your steering wheel to begin.
Complete the following steps to reset the Bluetooth connection:Open the Bluetooth menu on the vehicle system . Select 'Forget' or 'Delete' the phone(s) from the list of Bluetooth devices stored in the vehicle system. Pair the car and your device again. For detailed help use the Mopar Bluetooth site https://www.mopar.com/en-us/care/bluetooth-pairing.html help to look up your phone. You will find exact instructions tailored for your phone model and vehicle system.
If you are experiencing connection issues or connections are dropped after connection, make sure the devices are are close as possible. Phones will connect more reliably when close to the in car system. You should also ensure there are no obstructions between the phone and car, and pairing issues can also occur if the phone is in a pocket or bag. Proximity is particularly important when it comes to pairing.
This is a known issue with some specific phone models, please check for an updated Android version for your phone. Manually reconnect the phone in Bluetooth settings and select the car system from the phone's Bluetooth paired device list.
Make sure the phone you want to use is compatible. Use the Mopar site https://www.mopar.com/en-us/care/bluetooth-pairing.html to look up your phone and check its performance. Very occasionally a phone will not be compatible with your car system. More frequently you may find certain functions are not supported. The list of supported functions is displayed for most popular phones in the Bluetooth connectivity center. After finding a phone you can view a detailed list of supported functions and view a help guide.
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